1. Jana Helps is operated by The Company, and hereinafter referred to as Jana Helps or the Company.

  2. The Company means the legal entity whose name and registered number appear on your either your Service Level Agreement, first Booking Confirmation and subsequent Payment Requests

  3. Service Provider means the person or persons who provide the Customer’s requested service

  4. Customer means the Company, firm or person(s) who has engaged the Service Provider by making a booking with Jana Helps

  5. Booking means any engagement agreed between the Customer and Jana Helps for the provision of a Service Provider

  6. Price List means the prevailing price list which is published by Jana Helps from time to time

  7. Estimate means any written or verbal opinion relating to the potential costs of fulfilling the Customer’s enquiry

  8. Payment Request means the email so headed and emailed to the Customer

  9. Terms of Business means the prevailing Terms of Business published at www.janahelps.co.uk




  1. No variation of these Terms of Business can be accepted save where such variations are agreed on behalf of the Company in writing and signed by a Board Director of the Company.

  2. All bookings are taken in accordance with Jana Helps prevailing Terms of Business.

  3. Jana Helps reserves the right to vary these Terms of Business without notice.

  4. The Customer agrees that the prevailing terms of Business will always be superior to those contained in this document.

  5. Prices and Estimates are only valid at the date of communication to the Customer and may be amended upon giving not less than four calendar weeks’ notice to the Customer.

  6. Jana Helps acts as an agent for the Service Provider specified in your booking. Our service is limited to booking a Service Provider for you; our liability is limited accordingly.

  7. Should any contract or booking between the Customer and a Service Provider be cancelled or terminated for any reason whatsoever by the Customer within 72 hours of any booking or during a booking, the Customer will pay the full price for the Booking. Without prejudice to the foregoing Jana Helps may, from time to time at its absolute discretion exercise indulgence as it sees fit.

  8. Jana Helps may also introduce the Customer to third party contractors who will operate under their own Terms and Conditions of Business. Customers are advised to assess such contractors for the suitability of the services they provide. Jana Helps may receive a commission or an introduction fee from these contractors and does not accept any liability on behalf of such contractors who operate entirely independently.

  9. Should a Customer directly or indirectly engage the services of a Service Provider introduced by the Company other than through the Company, the Customer will be immediately liable for a fee equivalent to 26 times the latest single booking charge.

  10. No liability is accepted by Jana Helps for any consequential or other loss howsoever occasioned other than as required by law.

  11. The web site janahelps.co.uk is operated by: Stockley Internet Limited registered in England 08316349 at The Old Barrel Store, Drayman’s Lane, Marlow Bucks SL7 2FF who are also the controller of data gathered by Jana Helps and is registered by the Information Commissioners Office ZA181627.

  12. The trademark, name, logo of Jana Helps are beneficially the property of Herschel Investments Limited registered in England 07022508 at The Old Barrel Store, Drayman’s Lane, Marlow Bucks SL7 2FF.




  1. Jana Helps reserves the right to secure advance payments on account of costs incurred or to be incurred.

  2. All Payment Requests and invoices issued by Jana Helps shall be settled on presentation by a method agreed in writing between us. Thereafter ‘Statutory Interest’ on the balance outstanding shall be levied.

  3. If the Customer ceases to pay his debts in the ordinary course of business or cannot pay his debts as they become due or being a company is deemed to be unable to pay its debts as they become due or has a winding-up petition issued against it or being a Person commits an act of bankruptcy or has a bankruptcy petition issued against him, the Company without prejudice to other remedies shall:

  1. immediately consider the Customer as in default and in breach of these Terms of Business.

  2. in respect of all unpaid debts due from the Customer to the Company have a general and unconditional lien on all goods and property in the Company’s possession and shall on the expiration of fourteen days’ notice be entitled to dispose of such goods or property in such a manner and at such a price as the Company thinks fit and to apply the proceeds toward such debts.

  1. Jana Helps shall be under no liability if it is unable to carry out the provisions of any contract for any reason beyond its control including (without limiting the foregoing) Act of God, Legislation, insolvency of supplier, wars, fire, flood, drought, contagion, failure of power supply, mechanical breakdown, lockout, strike or other action taken in contemplation of furtherance of a dispute or owing to any inability to procure goods for the performance of the contract. During the continuance of such a contingency, the Customer may by written notice to the Company elect to terminate the Contract and pay any charges due in accordance with the Company’s Terms of Business.

  2. In the event of any conflict between these Terms of Business and a Customer’s terms of purchase, it shall be deemed that the Company’s Terms of Business shall be the prevailing terms agreed to.

  3. The Company reserves the right to assign the interest in any contract without prior notice.

Revised 29/02/20