In providing our service and fulfilling the contractual obligations we use electronic means to communicate, plan the delivery of our service, track the service provided, store information gathered and in connection with our accounting. This allows us to provide the level of service we do at a reasonable cost.

This is the essential information and an overview of our Privacy and Data Protection Policy. It covers how we process data and uphold the eight rights described on these webpages published by the Information Commissioner’s Office:

The data gathered by us is collected solely for the purposes of either: providing the service, we have or may be contracted to provide, or engaging others to assist us to provide our services, and is limited to an appropriate selection of the following:


name/company name/business name, date of birth, postal address, email address, phone numbers, the information in respect of accessing clients’ property including codes and combinations.


Where we have been provided with any, or all the following: your bank details, proof of address and ID we may hold these electronically, including any copies we may have made. Where you, we, your Service Provider, our employees and contractors may provide photographs, instructions or diagrams which are, or have been relevant to delivering the service provided by ourselves, these will be held electronically.

Our web site is operated by Stockley Ventures Limited registered in England 08316349 at The Old Barrel Store, Drayman’s Lane, Marlow Bucks SL7 2FF who process the data and are the controller of data gathered by Jana Helps. Stockley Ventures Limited is registered by the Information Commissioners Office ZA181627

Sharing information:

We only share carefully selected (specifically excluding any payment information) between clients, Service Providers, our employees and contractors. We do not share any data with third parties other than as the law requires and where appropriate our insurers or their agents.

Nor do we use automated decision-making, including profiling.

We do not store bank or card details, other than in the form you may have communicated them to us.

Bank, card and some personal details may be entered either by you or us into bank or payment providers applications for the purpose of effecting payments. These providers are regulated by the Financial Conduct Authority and have their own Data Protection policies.

All our employees and Service Providers undertake to respect the privacy of our clients. their family and business.

You have the right at any time to withdraw your consent for us to process your data, request rectification, erasure or restriction. Requests regarding your data will be processed within 30 days by the Data Controller:

Further you have the right to complain to the Information Commissioners Office

Data is stored within the EU on computers managed by the data controller. We also have backups of such data which are securely held by third parties contracted to us including,, and these backups may be stored outside the EU.

Data is retained for a minimum of eight years after any business relationship between us concludes.

Revised 29/02/20