1. In providing our service and fulfilling our contractual obligations to you we use electronic
means to communicate with you, plan the delivery of our service, track the service provided,
store information gathered from you and in connection with our accounting. This allows us
to provide the level of service we do at a reasonable cost.
This is the essential information and an overview of our Privacy and Data Protection policy. It
covers how we process your data and uphold the eight rights described on these webpages
published by the Information Commissioner’s Office:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-
regulation-gdpr/individual-rights/

2. The data gathered by us is collected from you and solely for the purposes of:
i. furthering the marketing of our services
ii. providing the service, we have been contracted us to provide, or
iii. engaging others to assist us to provide our services,
and is limited to an appropriate selection of the following: name, date of birth, postal
address, email address, phone numbers, information in respect of accessing your property
including codes and combinations. Where you have provided us with any, or all the following:
your bank details, proof of address and ID we may hold these electronically, including any
copies we may have made. Where you, we, your Service Provider, our employees and
contractors may provide photographs, instructions or diagrams which are, or have been
relevant to delivering the service provided by ourselves or others, these will be held
electronically.

3. Our web site janahelps.co.uk is operated by JH System Management Limited registered in
England 09325093 at The Old Barrel Store, Drayman’s Lane, Marlow Bucks SL7 2FF who
process the data and are the controller of data gathered by Jana Helps and is registered by
the Information Commissioners Office ZB531625.

4. Sharing your information:
i. We only share carefully selected (specifically excluding any payment information)
clients’ data with your Service Provider, our employees and contractors.
ii. We do not share any data with third parties other than as the law requires and
where appropriate our insurers or their agents.

iii. Nor do we use automated decision-making, including profiling.
iv. We do not store bank or card details, other than in the form you may have
communicated them to us.
v. Bank, card and some personal details may be entered either by you or us into bank or
payment providers applications for the purpose of effecting payments. These
providers are regulated by the Financial Conduct Authority.

5. All our employees and Service Providers have undertaken to respect the privacy of you, your
family and business. Should we hold keys they will ring your bell or knock on your door. Only
then, if unanswered will they enter your property using any keys, keybox and alarm codes
provided.

6. You have the right at any time to withdraw your consent for us to process your data, request
rectification, erasure or restriction. Requests regarding your data will be processed within 30
days by the Data Controller:
datacontroller@janahelps.co.uk
Further you have the right to complain to the Information Commissioners Office

https://ico.org.uk/

7. Data is stored within the UK, EU or US on computers managed by the data controller. We
also have backups of such data which are securely held by third parties contracted to us
namely dropbox.com, justhost.com, hostingheroes.co.uk, jotform.com, DocuSign.com.
id123.io, microsoft.com and hostingheroes.co.uk these backups may be stored either inside
or outside the UK, US or EU.

8. Data is retained for a minimum of eight years after any business relationship between us
concludes.